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TICKETEK PTY LTD

The member acknowledges and agrees that their membership with the Perth Wildcats is subject to the terms and conditions set out in this document, which exclusively defines the member's rights and benefits. Should a member disagree with these Terms and Conditions, they must not purchase a membership with the Perth Wildcats. Furthermore, each member must comply with any rules and regulations imposed by the Venue, the NBL, the ticketing and membership platform provider, or future policy changes of the Perth Wildcats regarding membership from time to time. 

 means a day that is not a Saturday, Sunday, or Public Holiday in the state of Western Australia

 means a card issued by the State or territory the card holder resides in, entitling the card holder, who requires attendant care support, to a second Membership for their companion at no charge.

 means the rules and regulations governing entry and conduct at the Venue, including but not limited to the RAC Arena Code of Conduct, the NBL Spectator Standards, and any other rules imposed by the Perth Wildcats or the NBL.

means any matches designated by NBL as a Perth Wildcats home finals match played at a Venue.

 means an event or circumstance beyond the reasonable control of the Perth Wildcats, including but not limited to, acts of God, natural disasters, war, riot, civil commotion, governmental action, epidemic, pandemic, or curtailment of the NBL Season or games due to unforeseen causes.

 means a specific membership product offered by the Perth Wildcats that includes reserved seating for all sixteen (16) Perth Wildcats home games played at RAC Arena during the Regular Season, including NBL Ignite Cup Games, but excluding Finals Series games and NBL Hoopsfest games.

 means any match designated as a Perth Wildcats home game during the Regular Season and played at the Venue (RAC Arena) or any replacement or relocated venue determined by the Perth Wildcats or the NBL, excluding any Finals Series or Hoopsfest games.

 means the authorized entity or its designated agents responsible for the operational management and enforcement of the Conditions of Entry and relevant policies at the Venue or during events. 

 means the online platform provided by the Perth Wildcats or its ticketing and membership platform provider where members can manage their membership details, update payment information, access digital tickets, and utilize features like the Member Seat Resale Program. 

 means the entitlements, rights, privileges, and features granted to a Member based on the category of Membership purchased, including, where applicable, game access, discounts, priority access to finals tickets, and exclusive communications.

 means the total price payable by a Member to the Perth Wildcats for a Membership, inclusive of GST and any applicable administrative or processing fees, which grants the Member their Membership rights and benefits.

 refers to the National Basketball League

 are a membership that does not provide in Venue game access to Perth Wildcats home games.

 is an arrangement to pay a membership off in instalments, completed prior to the season ending.

means an individual who attends any NBL game, event, or activity, and whose entry and conduct are subject to the applicable Conditions of Entry and Member Code of Conduct. 

 means the period of each League season, as determined by the NBL, and usually commencing on or around September/October and ending on or around February.

 means the date we notify Members of the availability of renewal Memberships to be purchased for the next NBL Season.  

 means the communication provided by the Perth Wildcats to Members, typically via email, which notifies them of the availability of renewing their Membership for the next NBL Season, details the applicable fees, and specifies the timeframe for opting out of auto-renewal or making changes to their membership product.

means the annual period of the National Basketball League (NBL) competition, which includes the Regular Season and any subsequent Finals Series.

 means entities or parties associated with the Venue or the Perth Wildcats who hold a direct interest in the event and are granted reasonable discretion to enforce the governing Conditions of Entry and Member Code of Conduct policies. 

 means the official ticketing and membership platform provider appointed by the Perth Wildcats to facilitate the sale, management, and distribution of Memberships and tickets, which, for the purpose of these Terms & Conditions, is Ticketek.

means RAC Arena, or any other stadium where a Perth Wildcats Home game is played.

a) Purchasing a new membership or renewing an existing membership

i. When purchasing or renewing a membership, you are doing so without the knowledge of dates and times of the games being determined. No refunds will be offered if you are unable to attend games due to scheduling.

ii. Members may choose to join either online, over the phone or in person.

iii. After submitting an application and a payment of the membership fee has been made, the Perth Wildcats will send you a transaction summary via email once the membership has been processed. You must provide a valid primary email address upon applying to receive a transaction summary.

iv. The Perth Wildcats reserve the right to not accept any membership application form provided it is acting reasonably and in compliance with applicable law. 

i. A Renewing Member is classified as anyone who held a 2025/26 Perth Wildcats membership.

ii. Any seats previously allocated to 2025/26 Full Season Member will remain the members unless the member opts-out of the membership for the next season or upgrades/downgrades their membership to a different membership category.

Administrative fee (one-off annual fee) - $4.50

An adult is classified as any member aged 19 years or over as at 1 October 2026. (Born on or before 30 September 2007). 

A junior is classified as anyone who is 15 years of age or under as at 1 October 2026. (Born on or after 1 October 2010). 

The Perth Wildcats do not provide, nor is it responsible for, the supervision of junior members if an adult/parent/guardian is not present at a home game.

A Young Adult is classified as anyone who is 16, 17 or 18 years of age as at 1 October 2026 (Born between 1 October 2007 and 30 September 2010 inclusive). 

The Young Adult membership is a new category for the 2026/27 season. Members who now qualify as a Young Adult and previously held an Adult membership for the 2025/26 season are not entitled to any refund or adjustment of the Adult membership price paid in 2025/26, as this lower-priced Young Adult category did not exist in that season. 

A family membership includes 2 adults and 2 or more juniors (15 years of age or under as at 1 October 2026).

Concession membership is a new category for the 2026/27 season and is applicable only to the Silver Adult and Bronze Adult categories. Eligibility for Concession Membership requires the presentation of a valid concession card at the time of membership purchase or renewal. Only the following concession cards will be accepted:

Pensioner Concession Card issued by Services Australia 

By providing a concession card, members confirm that they meet the eligibility criteria. The Perth Wildcats reserve the right to verify any concession entitlement and to decline or cancel membership where eligibility cannot be verified.

Members who purchased a full adult membership in previous seasons but would now qualify for a concession membership are not eligible for any refund for past payments, as the Concession Membership category did not exist previously. Members may choose to purchase a Concession Membership for the current season if they meet the eligibility criteria

Full Season Memberships include reserve seating for all sixteen (16) home games played at the RAC Arena including NBL Ignite Cup Games, subject to change due to scheduling and venue availability. Full season membership excludes final series and NBL Hoopsfest games.

a) If a member holds a state issued companion card, the member is eligible to receive a second membership of the same category at no charge for use by a carer when attending with the paying member.

b) The companion card must be presented at the time of purchase, or a photo emailed to the Perth Wildcats Membership department to ensure validity.

c) This membership category is only available in the Bronze full season category. 

d) The Companion Membership will be issued in the name of the Companion Card Holder.

e) The Companion Membership includes venue access and a seat at home games. 

i. Memberships may be purchased using one of the following payment methods:

1. Credit or debit card (Visa, Mastercard, American Express);

2. Approved alternative payment methods (such as Afterpay or other buy-now-pay-later or digital wallet providers), where made available at checkout and third party payment terms may apply. 

ii. Available payment methods may vary depending on whether you elect to pay in full or via an instalment plan.

b) Instalment Plan (Recurring Card Payments) 

i. Instalment plans are available only for payments made by credit or debit card.

1. You authorise Ticketek on behalf of the Perth Wildcats to securely store your nominated card details via its third-party payment gateway provider;

2. You authorise Ticketek on behalf of the Perth Wildcats to process recurring payments against that card for the total membership amount divided into instalments;

3. Payments may be processed as merchant-initiated recurring transactions;

4. Instalments will be processed on or around the scheduled dates notified to you at the time of purchase.

iii. Alternative payment methods (including Afterpay and other buy-now-pay-later services) are not available for instalment plans unless expressly stated.

i. If you elect to participate in automatic renewal:

1. Your membership will automatically renew for the following season in the same category (and seat, if applicable);

2. The renewal amount will be charged to your stored card;

3. Perth Wildcats will provide a Renewal Notice to members, typically via email, notifying them of their applicable fees and the timeframe for cancelling or opting out of auto renewal;

4. You may opt out within the timeframe specified in the renewal notice by following the instructions within the renewal notice, typically by logging into the Membership Portal and selecting the cancellation option.

ii. Auto-renewal is available only where a valid credit or debit card is stored on file.

iii. If a category of membership is removed by the Perth Wildcats, the member will be required to purchase a new membership category and will be notified via email that they have the option to purchase in a new membership category.

iv. The Perth Wildcats Membership team will provide notice before processing any auto-renewal of memberships. This notice may be by email before the start of the next season’s renewal period. The Perth Wildcats Membership team may send additional notices or reminders during the renewal period. You will have until the end of the renewal period to advise the Perth Wildcats Membership team of any changes or upgrades you wish to make to your membership package, or to notify the Perth Wildcats Membership team that you would like to opt-out of the membership package. Strict timeframes apply during the renewal period. If you do not notify the Perth Wildcats Membership team that you do not wish to roll over your membership during this period, you will be taken to have agreed to your membership being rolled over.

It is your responsibility to ensure that your nominated card details remain valid and up to date. If your card expires, is cancelled, or is replaced, you must update your payment details before the next scheduled instalment. Failure to maintain valid payment details may result in the suspension of your membership entitlements. 

i. If an instalment payment is declined, cannot be processed, or is returned unpaid for any reason, the Perth Wildcats reserves the right to charge a Failed Payment Fee (currently $14.95 per unsuccessful transaction).

ii. This Failed Payment Fee will be added to the outstanding balance and processed upon the next successful payment attempt. This fee is independent of, and in addition to, any fees or charges levied by the Member’s financial institution for the dishonored payment.

iii. The Perth Wildcats reserves the right to amend the amount of the Failed Payment Fee upon providing reasonable notice to the Member.

iv. If a scheduled payment is declined, cannot be processed, or is returned unpaid for any reason, Perth Wildcats may attempt to re-process the payment within a reasonable period and/or contact you to request updated payment details. You authorise Perth Wildcats to process any outstanding amounts once valid payment details are provided.

v. Membership entitlements, including barcode access and game entry, may be suspended while any amount remains unpaid. If payment remains outstanding after reasonable attempts to obtain payment have failed, Perth Wildcats reserves the right to cancel the membership without further notice. The member remains liable for any outstanding amounts accrued prior to cancellation.

vi. If you believe that a payment has been withdrawn incorrectly, please contact the Perth Wildcats Membership Team on (08) 6272 0777.

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